Skip to content

About Direct Energy

Founded in 1986 and based in Houston, Texas, Direct Energy is one of the largest and longest-standing electricity providers. It’s widely recognized for its community support programs and a variety of innovative plan structures, like free nights, solar days, and rewards-based options. 

 Integrity Energy’s Breakdown of Direct Energy

Direct Energy is a reliable choice for small businesses looking to bring simplicity to their energy strategy. It empowers customers with easy-to-understand solutions to track and control the electricity and natural gas they use.

Pros

  • Flexible long-term plan options 
  • Renewable energy options available 
  • Online account access 

Cons

  • Availability varies by region 
  • Fewer short-term contract terms 
  • Not all markets covered 

Direct Energy Service Area Map

Direct Energy’s Available Plan Options

Fixed‑Rate Plan

Enjoy price stability for the duration of your contract term, as well as no early termination fee.  

Renewable Energy Plan

Secure a 100% renewable, fixed-rate energy plan to hit corporate sustainability goals with no early termination fee. 

Variable-Rate Plan

This month-to-month plan provides flexibility to benefit from downward market fluctuations with no long-term commitment.  

Direct Energy Reviews & Ratings

Direct Energy Logo
4.2
4.2 Overall
3.9 Plans & Flexibility
3.8 Customer Service
4.5 Pricing
4.3 Expert Rating

Highly Rated For:

Competitive pricing
Seamless sign-up
No early termination fees

Hear What Our Clients Have to Say  

The organizations we’ve partnered with trust us to deliver cost-saving energy solutions that improve their bottom line. Explore how our tailored strategies have helped businesses like yours thrive!

Benefits of Working with Integrity Energy 

  • Over 35 top-rated energy suppliers to choose from   
  • 100% free consulting and energy procurement services  
  • Upfront plan pricing, no hidden fees 
  • Track record of generating savings for clients    
  • Receive ongoing support from an account manager   

$5M+

Saved for Clients

Need to Contact Us? 

If you have any questions regarding your Direct Energy rate or plan, our energy experts are here to provide you with the support you need. With multiple ways to reach us and a quick turnaround time, we’ll resolve your issues as soon as possible.    

40,000+

Businesses Served

Customer Service Line

Our phones are available on weekdays from 8:00 AM to 5:00 PM EST at (216) 495-0332 for questions regarding suppliers, switching energy plans, and consulting services. 

Contact Us Form

Visit our contact us page and leave us a message. Our expert consultants will get back to you within 1-2 business days. 

Live Online Chat

Start a live chat with our support team directly on our website during business hours for real-time help. 

Send an Email

Shoot us a message at info@integrityenergy.com, and we’ll reply within one business day to assist you. 

Services & Resources Direct Energy Offers

Direct Energy’s commercial and residential offerings provide flexible services for homes and businesses with a focus on energy management, efficiency, and long-term savings. 

Free Nights Plan

The Direct Energy Free Nights plan provides homeowners with 12 hours of free power from 9:00 PM to 9:00 AM. 

Home Protection Plans

Protect your home and everything that keeps it running with Direct Energy’s maintenance and repair protection plans. 

Load Management

Direct Energy’s management strategies turn usage reduction into cost savings and incentives—without disrupting your operations. 

Sustainability Support

Receive practical, scalable solutions that reduce your carbon footprint and fit your journey, budget, and sustainability strategy. 

Switching Your Energy Provider 

If your business is looking to switch energy suppliers and secure the best Direct Energy electric rates, but is unsure where to begin, Integrity Energy is here to assist you with the process.    

Get A Free Quote

Share basic company information with us so we can match you with top-tier suppliers in your area.

Discuss Plans & Rates

Compare rates, plans, and contract lengths from over 35 providers with our energy consultants.

Choose Your Ideal Plan

Find the best plan that fits your business’s energy goals and budget.

Sign Your Contract

Finalize your contract to make your switch official and enjoy your low-rate plan.

40k+

Businesses served with tailored energy plans.

Frequently Asked Questions About Direct Energy

Is Direct Energy a better fit for small or large businesses?

Direct Energy’s small business and residential plans are its focus. However, it’s a subsidiary of NRG, its parent company. Through NRG, it can supply large businesses with quality energy rates and plans.

What’s the difference in my bill if I choose Direct Energy versus my local utility?

Depending on the rate you agree to, your bill can become lower. Instead of paying the default rate from your utility, you’ll pay your new rate for the duration of your contract term, resulting in long-term savings. 

How do I renew my Direct Energy plan when it’s about to expire?

Integrity Energy assigns your business with its own personal account manager. They will reach out when your current contract is getting closer to its renewal date with new options to ensure no lapse in your energy coverage. 

What renewable energy options does Direct Energy offer? 

Direct Energy offers renewable, fixed-rate energy plans with no early termination fees. Its main offering is its Go Green Lights 24 plan that secures renewable energy for your business for 24 months.  

Get the Best Direct Energy Prices for Your Business Today

Partner with Integrity Energy to begin enjoying the best Direct Energy plans and rates. Get your free quote to begin saving today!

About the Author Lian Pickens picture

Lian Pickens

Published October 25, 2023

Lian Pickens is a Marketing Specialist at Integrity Energy, specializing in business energy and renewable energy. With over 2 years of experience in the energy industry, she creates edu…

Read more from Lian …
Follow Lian Pickens on